Privacy Policy

Domus operates the public website at domus.town, product access through domusapp.io, and related services for HOA boards, community managers, residents, contractors, and other authorized users. This policy explains what we collect, how we use it, and how to contact us.

1. Information we collect

Information you provide

• Contact details submitted through pilot, contractor, Ask Domus, screener, or support forms.
• Account details for product users, including name, email, role, community, and authentication data.
• Community setup data such as properties, residents, governing documents, fine schedules, and user invitations.
• Compliance workflow data such as photos, notes, case records, screening results, notices, resident responses, ARC requests, work orders, quotes, and audit events.
• Payment-related status and processor references when a payment workflow is enabled. Domus does not store full card numbers.

Information collected automatically

• Device, browser, IP address, referrer, page view, and interaction data.
• Cookies and similar technologies for authentication, security, analytics, attribution, and site functionality.

Information from service providers

We may receive information from infrastructure, storage, email, analytics, payment, mapping, data-enrichment, or customer-support providers when those services are configured for a customer environment or used to operate the website.

2. How we use information

• Provide, secure, and improve the website and product app.
• Respond to pilot requests, contractor applications, support messages, and product inquiries.
• Operate HOA compliance workflows, including capture, screening, notices, resident responses, ARC review, work orders, and audit exports.
• Authenticate users, enforce roles and permissions, prevent abuse, and troubleshoot service issues.
• Measure marketing performance and product usage.
• Comply with legal obligations and respond to lawful requests.

We do not sell personal information. We do not use customer content to train external general-purpose AI models unless a customer explicitly authorizes that use.

3. How we share information

• Within the relevant community. Product data may be visible to authorized board members, managers, residents, contractors, or other users based on their role and relationship to a case, ARC request, property, or work order.
• Service providers. We use vendors for hosting, database, storage, email, analytics, CRM, payment processing, AI features, and operational support. They may process information only as needed to provide their services.
• Legal and safety. We may disclose information when required by law or when needed to protect Domus, our users, or others.
• Business transfers. Information may transfer in connection with a merger, acquisition, financing, or sale of assets.
• With consent. We may share information in other ways when you direct us to do so.

4. Retention

We keep information for as long as needed to provide the Services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements. Customers may request deletion or export of their data subject to contract, legal, security, and backup constraints.

5. Security

We use technical and administrative safeguards such as TLS, access controls, role-based permissions, private storage, logging, and least- privilege operational access. No system is perfectly secure, so we cannot guarantee absolute security.

6. Your choices

You may request access, correction, deletion, export, or limitation of personal information where applicable. You may also unsubscribe from marketing emails using the link in the message or by contacting us.

7. Children

Domus is not directed to children under 16, and we do not knowingly collect personal information from children.

8. Changes

We may update this policy from time to time. The effective date above shows the latest version.

9. Contact

Questions or requests can be sent to privacy@domus.town.